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Refund and Cancellation Policy
Refund and Cancellation Policy These are the Rummy-game Website and Mobile Application Refund and Cancellation Policy.
A transaction, once confirmed, is final and no cancellation is permissible. However, Rummy-game may, at its sole and absolute discretion, permit a Member to cancel a transaction and refund the amount paid:
● If the Member sends a written request to Rummy-game from the registered email address to cancel such payment
● If the payment is made for participation in the paid version(s) of a Contest(s), the cancellation request must be received at least 2 business days prior to the commencement of the leagues in respect of which the payment is made.
These are the Rummy-game Website and Mobile Application Refund and Cancellation Policy (‘Policy’) which form anagreement between ELETEX IMEDIA PRIVATE LIMITED (referred hereinafter as the ‘Company’, ‘ ELETEX IMEDIA PRIVATE LIMITED ’, ‘Rummy-game’, ‘us’, ‘we’ or ‘our’) and you, the user (hereinafter referred as ‘you’, ‘your’, or ‘User’ or ‘Member’, as defined below) of the eletexrummy.com website (‘Website’) and the Rummy-game mobile application (‘App’) includingany sub-domains of the Website, or related top-level domains including eletexrummy.com, mobile sites, apps,APIs and widgets (hereinafter collectively referred as ‘Platforms’).
These Platforms are owned and operated by ELETEX IMEDIA PRIVATE LIMITEDand offer online Indian rummy games.
Rummy-game shall not be liable to refund any amount thereafter. Rummy-game may, at its sole and absolute discretion, refund the amount to the Member after deducting applicable cancellation charges and taxes. A request for cancellation of any transaction would be processed within 15 business days.
Where any of the fixtures within a Contest are cancelled or abandoned without an official result, all Leagueentries are considered void and the entry amounts shall be duly refunded to Members.ELETEX IMEDIA PRIVATE LIMITEDwill investigate the incident and, if it is found that money was indeed charged to your cardor bank account without delivery of the balance in your Rummy-game Account, then you will be refunded the money within 7 business days from the date of receipt of your e-mail. There are no prize/winnings payouts for these voided contests.
If, in a transaction performed by you on the Platforms, money has been charged to your card or bank account and respective amount is not added in your Rummy-game Account within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to eletexrummy.com@gmail.com
Please include the following details in the e-mail – your mobile number, transaction value, transaction date and transaction ID. All refunds will be credited to your Rummy-game Account.
ELETEX IMEDIA PRIVATE LIMITED
C 50/ C 63,NORTH EAST EXTN,THILLAINAGAR, Tiruchirappalli,Tamil Nadu,India,620018
